{"id":549,"date":"2025-02-25T20:06:00","date_gmt":"2025-02-25T21:06:00","guid":{"rendered":"https:\/\/brianknelson.com\/?p=549"},"modified":"2025-05-01T19:21:16","modified_gmt":"2025-05-01T19:21:16","slug":"how-gen-ai-is-reviving-interactive-voice-response","status":"publish","type":"post","link":"https:\/\/brianknelson.com\/index.php\/2025\/02\/25\/how-gen-ai-is-reviving-interactive-voice-response\/","title":{"rendered":"How Gen AI is reviving interactive voice response"},"content":{"rendered":"<p> Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"_links":{"self":[{"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/posts\/549"}],"collection":[{"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/comments?post=549"}],"version-history":[{"count":1,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/posts\/549\/revisions"}],"predecessor-version":[{"id":550,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/posts\/549\/revisions\/550"}],"wp:attachment":[{"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/media?parent=549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/categories?post=549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brianknelson.com\/index.php\/wp-json\/wp\/v2\/tags?post=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}